Terms & Conditions

1. Company identification

PACI s.r.o.
Veľká ulica 39, 930 02 Vieska, Slovakia
ID: 55 565 298
E-mail: info@paci.fun
Tel.: +421 911 897 979

2. Definitions

Supplier – PACI s.r.o.; Customer – entrepreneur or consumer ordering goods/services; Contract – agreement between the parties, usually in written form or by confirmed order.

3. Orders and contract conclusion

• Orders may be placed by e-mail or via a confirmed quotation.
• A contract is concluded upon confirmation of the order by the Supplier or by signing the contract.
• The Supplier reserves the right to verify Customer data and reject the order.

4. Prices and payment terms

• Prices are stated exclusive of VAT unless otherwise specified. Transport and installation are added by agreement.
• Invoices are due within 14 days of issue, unless otherwise agreed.
• Ownership passes to the Customer only after full payment.

5. Delivery and installation

• The delivery time is specified in the quotation or contract.
• The risk of damage passes to the Customer upon acceptance of the goods or handover of the work.
• The Customer must ensure access to the site and fulfill technical conditions (e.g. load-bearing capacity of the substrate).

6. Warranty and claims

• The warranty period is at least 24 months for consumers and 12 months for B2B unless otherwise agreed.
• Claims must be made without undue delay after discovering the defect, with description and photo documentation.
• The warranty does not cover defects caused by improper installation, interventions, or normal wear and tear.

7. Withdrawal from contract (consumer)

• The consumer has the right to withdraw from a distance contract within 14 days without giving any reason, unless the goods are custom-made.
• For custom-made goods (e.g. concrete stands according to specification), the right of withdrawal may be excluded by law.

8. Liability and safety

• The Supplier is not liable for damages caused by improper use or installation contrary to documentation.
• Static assessments and technical documentation are provided as agreed; installation must comply with Slovak/EU standards.

9. Personal data protection

The processing of personal data is governed by the document Privacy Policy (GDPR).

10. Final provisions

• Legal relations are governed by Slovak law.
• Any disputes will be resolved primarily by agreement; otherwise, by the competent court at the Supplier’s registered office.
• The Supplier may amend these terms; the current version is published on this page and replaces previous versions.